IMPORTANT CUSTOMER NOTICE

Inline with the latest Government and HSE directive, all BMW and MINI Retailer showrooms facilities across Ireland will be closed until 19th April or until further notice. You can still search for a BMW Approved Used Car here, configure about a new car here.

We’re working with our retailers to establish what they’re able to offer in terms of essential service and repair. If you are in a situation where you have an emergency repair or breakdown, you can call BMW Emergency Service team on 1800 409 900.

BMW IRELAND’S CUSTOMER CARE

If you would like to contact BMW Ireland’s Customer Care team you can visit the Owners section on https://www.bmw.ie call 1890 719 421 or email customerservices@bmw.ie.

BMW FINANCIAL SERVICE

BMW Financial Service customers can visit https://www.bmw.ie for information and email specific queries to bmwcustomeraccounts@bmwfin.ie. All queries will be treated on an individual basis and will be responded to as soon as possible.  

We will continue to keep this page updated with the latest information and guidance. We recognise that this is an extremely difficult and anxious time for all individuals, families, businesses plus the wider community and we really appreciate your continued business and support. We wish you and your family the very best of health in these difficult times. 

BMW Group Ireland Team.


WARRANTY & SERVICE EXCLUSIVE EXTENSIONS

BMW is committed to supporting customers affected by the closure of our retailers during the coronavirus restrictions.

Service Schedules

Customers requiring a vehicle service during the delays caused by Coronavirus can rest assured that the warranty will be unaffected by this disruption. All cars serviced within 3 months or 3,200 km (whichever is earlier) of the service indicator will be protected in full by any applicable warranty.

Warranty Expiry

For customers with a warranty expiry during the coronavirus restrictions (from 14th March 2020 onwards), we will extend your warranty coverage until 30th June 2020. End of warranty checks due during this period will also be fulfilled. Customers in self-isolation beyond 30th June will be asked to contact you to arrange for vehicle collection and delivery.

*This applies to Retailer Warranty and Extended Warranties, not including BMW Insured Warranty Policies. For BMW Insured Warranty Policy queries please contact the sales team on 1850 940 200.

Service Packages

BMW will honour Service Inclusive packages expiring between 14th March and 30th June 2020 for any overdue work.

CUSTOMERS FAQ’s

Q. I can’t get my car serviced due to coronavirus shutdown. Will this impact my warranty?


Our vehicles use condition based servicing (CBS) to actively monitor when your car requires a service. To maintain the BMW warranty customers should ensure their vehicle is serviced as close as possible to the expected service schedules.

All cars serviced within 3 months or 3,200 km (whichever is earlier) of the service indicator will be protected in full by any applicable warranty.

If your car is an M-car requiring a 1,900 km running in service, you should not exceed 3,200 km. Please contact us on 1890 719 421, if you are affected by this.

Some service centres continue to offer service and repair for essential workers.

Q. My warranty has expired during the coronavirus closures. How will this impact me?


For customers with a warranty expiry during the coronavirus restrictions, we will extend your warranty coverage until 30th June 2020. End of warranty checks due during this period will also be fulfilled.

Customers in self-isolation beyond 30th June should contact a BMW Centre to arrange for collection and delivery.

Q. My service package is about to expire but your retailers are closed due to coronavirus. Can I still claim the remaining service under the package?


We will honour any service due under a service package that has expired during the coronavirus closures.

Q. I have a problem with my car and the warranty is expiring. However my retailer is closed due to Coronavirus. What do I do?


BMW is committed to supporting customers affected by the closure of our retailers during the coronavirus restrictions. For customers with a warranty expiry during the coronavirus restrictions, we will extend your warranty coverage until 30th June 2020. Customers in self-isolation beyond 30th June should contact a BMW Centre to arrange for collection and delivery of your car.

If your car is unsafe to drive, please contact BMW Roadside Assistance on 1800 409 900 and we can arrange for a trained technician to attend.

Some service centres continue to offer service and repair for essential workers.

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